General Terms and Conditions

§ 1 Scope · Exclusively for Entrepreneurs (B2B)

These Terms and Conditions govern the contractual relationship between Erik Eggerth ("Provider") and his customers ("Users") when using the PPWR-QRCode.de platform ("Service"). Deviating terms of the User shall apply only if the Provider expressly agrees to them in writing.

The offer is directed exclusively at entrepreneurs within the meaning of § 14 of the German Civil Code (BGB) (natural or legal persons or partnerships with legal capacity who, upon conclusion of the contract, act in the exercise of their commercial or independent professional activity). The conclusion of a contract with consumers within the meaning of § 13 BGB is excluded. By placing an order, the User confirms that they are acting as an entrepreneur.

All prices stated on the platform are net prices plus the applicable statutory value-added tax. Consumer protection provisions that apply exclusively in relation to consumers (in particular the statutory right of withdrawal pursuant to §§ 312g, 355 BGB) shall not apply.

§ 2 Description of Services

The Service enables the creation, management, and publication of dynamic QR-Codes for the labelling of packaging in accordance with Regulation (EU) 2025/40 ("PPWR"). The scope of functions and tariffs is set out in the respective applicable service description at /pricing.

§ 3 Conclusion of Contract · Free Trial

Upon confirmation of the email address, a free-of-charge usage contract ("Free Trial") is concluded. A paid tariff is concluded only through the selection of a tariff and a successful payment transaction.

§ 4 Obligations and Responsibility of the User

1. The User is solely responsible for the correctness, completeness, and timeliness of the content stored by them in QR-Codes (material codes, recycling instructions, declarations of conformity, batch numbers, etc.).
2. The User undertakes to upload only content that does not infringe any rights of third parties (copyright, trademark, personality rights) and does not violate any applicable law.
3. The User shall indemnify the Provider against all claims by third parties arising from their content or from defective PPWR labelling (fines, warnings, damages).

§ 5 Notice and Action

We operate the Service in accordance with Art. 4–6 DSA as a hosting provider and block unlawful content without undue delay upon becoming aware of it. Reports of unlawful content may be directed to info@ppwr-qrcode.de or to our reporting form (Contact).

§ 6 Remuneration · Billing

1. The fee depends on the selected annual plan and is payable 12 months in advance.
2. QR-Code Snacks ("add-on slots") are charged pro rata immediately when booked mid-month and are billed as a recurring item from the following month onwards.
3. Invoices are issued annually on the billing date as e-invoices (ZUGFeRD/XRechnung) electronically — machine-readable for the user’s accounting, including a PDF view.
4. In the event of default in payment, the Provider reserves the right to block access and to replace the live URL of the QR-Code with a reactivation notice page.

§ 6a Price adjustment

1. The provider is entitled to adjust the annual fees for subscription plans once per calendar year, but no earlier than 12 months after the start of the contract. The adjustment is made at most to the extent of the percentage change in the consumer price index (CPI) since the last adjustment.
2. Price increases are communicated to the user in text form (e-mail) at least 60 days before they take effect, stating the previous and the new price as well as the relevant CPI value.
3. If an increase exceeds 5 % compared to the price last paid, the user has a special right of termination effective at the time the increase takes effect. If the user continues to use the service after the increase takes effect, the adjustment is deemed accepted.
4. Already purchased one-time QR codes (§ 8a) are exempt from price adjustments: the price and scope of services agreed at the time of purchase remain unchanged for the agreed hosting period.

§ 7 Availability · Liability

1. The Provider aims for an availability of 99.5% on an annual average (Enterprise: 99.9% SLA).
2. The Provider is liable without limitation for intent and gross negligence as well as for personal injury. Otherwise, liability is limited to the amount of the usage fees paid by the User in the respective calendar year.
3. Any liability for the fulfilment of the User's PPWR compliance obligations through the Service is excluded — the Service provides exclusively the technical infrastructure, not the legal assessment.
4. The scannability of generated QR codes depends on numerous factors beyond the Provider's control — in particular print size, printing method, substrate (e.g. rough cardboard, corrugated films), colour choices and the use of logos or text overlays. The User is obliged to test scannability independently before production printing. Any liability of the Provider for QR codes that are not or poorly scannable is — except in cases of intent and gross negligence — excluded.

§ 7a Data Backup · Data Loss

1. For the storage of all customer data (account data, QR-Code contents, uploaded files, scan statistics) the Provider uses a GDPR-compliant hosting provider with a data centre located in the European Union (Supabase, EU region Frankfurt am Main). The hosting provider automatically creates a full backup of the database and the file storage once per day (every 24 hours). Backups are retained on a rolling 7-day basis.
2. As a consequence of the 24-hour backup cycle: in the event of an outage of the hosting provider for which the Provider is not at fault (e.g. hardware failure, fire, cyber attack on the data centre, other force majeure events), data that was created or modified within the last 24 hours before the outage may be irretrievably lost. This includes in particular newly created QR-Codes, content of landing pages changed in the meantime, and files uploaded during this period.
3. Any liability of the Provider for a data loss that is based on an outage of the hosting provider or its sub-processors and that goes beyond what could have been avoided by the daily backup is — subject to intent, gross negligence and personal injury — excluded. Apart from that, the liability limitation set out in § 7 applies accordingly.
4. The User is solely responsible for backing up business-critical data. The Provider makes a machine-readable export of all QR-Code contents and uploaded files (JSON + ZIP) available at any time via the menu item "Export data". The User is expressly advised to create a local export before any productive print run or other time-critical operations.
5. The platform's deployed source code and the build artefacts are additionally version-controlled and stored at the code hosting provider (GitHub) and at the hosting provider (Vercel). These components are not subject to the 24-hour risk described in li2.

§ 8 Termination · Data Export

1. The subscriptions are annual subscriptions and can be cancelled at the end of the 12-month term. Without timely cancellation, the subscription renews for another 12 months.
2. Upon request, the User shall receive a complete data export as a JSON file (all landing pages, PDFs, QR-Codes) — for up to 30 days after the end of the term.
3. After expiry of the 30-day reactivation period, account data shall be deleted in accordance with the privacy policy, with the exception of invoice-relevant data.

§ 8a One-Time Purchase QR-Codes

1. In addition to the subscription tariffs, the Provider offers the one-time purchase of individual QR-Codes at a one-time fixed price (e.g. €39.99 net, plus 19% VAT, per code). There are no volume discounts.
2. After payment, the QR-Code is permanently activated. The content (PPWR landing page, PDF file, external target URL) and the display style are thereafter no longer modifiable. Anyone who requires changes must create a new QR-Code and purchase it again or book a subscription tariff.
3. For one-time purchase codes with landing page hosting, the Provider guarantees the availability of the associated scan landing page for at least 5 years from the date of purchase. QR-Codes of the type "external redirect" point directly to a third-party URL and are independent of the Provider's hosting — here the responsibility lies with the purchaser.
4. Should the Provider discontinue its Service, it will inform holders of one-time purchase codes at least 12 months in advance and provide a complete data export (HTML, PDF, all assets) as well as migration instructions for self-hosting.
5. Payment is made immediately in full via Stripe. The invoice is generated automatically and sent by email.
6. Withdrawal notice for digital content: One-time purchase QR-Codes are digital content that is not supplied on a physical data carrier. During checkout, the User actively and expressly waives their right of withdrawal pursuant to § 356 para. 5 BGB so that immediate provision can take place. With this consent, the right of withdrawal lapses.

§ 8c GS1 Digital Link · Testing Obligation Before Printing

1. Optionally, the User may configure a QR-Code as a GS1 Digital Link (GTIN/batch/serial number) so that the code can additionally be processed at point-of-sale systems (POS) and in GS1-compliant scanning environments. This function is available only in the Pro tariff (or higher) and with paid one-time purchase codes.
2. Testing obligation before printing: The User is obliged to test every QR-Code configured as a GS1 Digital Link before printing and before placing the packaging on the market with a real point-of-sale/scan system (POS) and to satisfy themselves of the flawless technical readability and processing. Printing may only take place after a successful test.
3. Immutability after printing: The GTIN, batch, and serial number of a GS1 code may no longer be changed after printing. A subsequent change renders already printed codes unusable at GS1 checkouts (the code leads nowhere). The Provider expressly points this out in the editor before saving and requires a separate confirmation.
4. Responsibility of the User: The responsibility for the correct assignment of the GS1 identifiers as well as for the technically flawless function of the code before printing lies exclusively with the User. The Provider provides solely the technical infrastructure for generating and resolving the GS1 Digital Link; any liability for the readability or processing at specific third-party checkout/scan systems as well as for damages arising from a failure to test or from incorrectly assigned identifiers (e.g. reprint, recall, or downtime costs) is excluded.

§ 8b Partner/Affiliate Program

1. The Provider operates a voluntary referral (affiliate) program. Participation is open to companies as well as private individuals and requires a personalised referral link.
2. For successfully referred purchases, the partner receives a commission (currently a one-time 50 % of the first net monthly fee per referred subscription, as well as 10 % of the net order value per one-time purchase). The subscription commission is credited after a 14-day security period; the one-time purchase commission immediately. There is no statutory right of withdrawal in B2B.
3. If a referred purchase is refunded, cancelled, or charged back, the associated commission claim lapses; credits already booked are automatically corrected. Self-referral (identical email or address as the partner) is excluded from the commission.
4. Payout is made by way of the credit note procedure (§ 14 para. 2 sentence 5 UStG) to the bank account provided by the partner. The partner taxes their commission income on their own responsibility; any tax or trade law obligations lie solely with them.
5. Labelling & liability: The partner is obliged to clearly indicate the commission relationship in their advertising (labelling as advertising/affiliate link) and to comply with all relevant legal requirements. The partner is solely responsible for compliance with these obligations; the Provider assumes no liability whatsoever in this regard, and the partner shall indemnify the Provider against claims by third parties to that extent.

§ 8d Deactivation of the QR code after contract end

1. When the subscription ends — by termination or missing payment — the dynamic QR code is deactivated and no longer accessible. Codes already printed on packaging thereby lose their function. The user is responsible for arranging continuation in good time (renewal of the subscription or one-time purchase under § 8a) if printed codes are to keep working.
2. The user may export the content and target addresses of their QR codes at any time — including before the end of the contract — in a machine-readable format (§ 8).
3. Reactivation of deactivated codes is possible by entering into a new subscription, as long as the associated record has not been permanently deleted.

§ 9 Final Provisions

1. German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
2. For merchants, legal entities under public law and special funds under public law, the place of jurisdiction is Ettlingen, Germany (registered seat of the provider).
3. Should individual provisions be invalid, the validity of the remaining provisions shall remain unaffected.

As of: 08.09.2026